Shipping policy

Processing Times

Please allow 2–5 business days for all website and Live Claim Show orders to be processed and shipped. Orders paid after the stated payment deadline on a Live Claim Show may take longer to process.

Business days do not include Sundays or holidays. Processing time does not include carrier transit time.

Shipping Confirmation and Tracking

Once your order ships, you will receive an email containing your tracking number. Please allow time for the shipping carrier to scan the package and update the tracking information.

Packages Lost, Stolen, or Damaged in Transit

Dixie’s Roadshow is not responsible for packages that are lost, stolen, or damaged while in transit. If your package is lost or arrives damaged during shipping, please contact the shipping carrier directly to file a claim.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Dixie’s Roadshow can only ship to the address provided with the order and is not responsible for packages shipped or delivered to an incorrect address supplied by the customer.

If you realize that you entered an incorrect address, please contact us immediately. Once an order has been processed or shipped, we are unable to change the address or redirect the package.

If a package is returned to Dixie’s Roadshow because an incorrect or incomplete address was provided, the customer will be responsible for any additional shipping charges required to resend the package.

Questions

If you have any questions about our shipping policy, please contact us at customerservice@dixiesroadshow.com.