Refund policy

All sales are final. This applies to items purchased through our Website and items purchased during any Dixie’s Roadshow Live Claim Show.

However, if there is an issue with your order, we are happy to make it right by providing a replacement or store credit when eligible.

Please inspect your order as soon as it arrives. If there are any problems with your order, you must contact us within seven calendar days of delivery so we can evaluate the issue and determine the appropriate resolution.

To report an issue from a Facebook Live Claim Show please contact us through Facebook Messenger and to report an issue from a Website order, email customerservice@dixiesroadshow.com and include:

• Your name and order number
• A description of the issue
• Clear photographs of the item and its packaging, when applicable

Requests submitted more than seven calendar days after delivery will not be eligible for a replacement or store credit.

Items sent back to Dixie’s Roadshow without contacting us and receiving approval first will not be accepted.